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~ K M Sadman Akib · Senior Cloud Support Engineer @ xCloud I keep servers fast, secure & online.

WordPress hosting, Linux, DNS, SSL, migrations, backups, performance — plus AI-assisted workflows that make support faster and clearer.

sadman@xcloud:~ — bash
sadman@xcloud:~$ whoami
K M Sadman Akib — Senior Cloud Support Engineer
sadman@xcloud:~$ cat focus.txt
WordPress hosting · Linux servers · DNS/SSL · migrations · AI automation
sadman@xcloud:~$ ./status --now
available for cloud support & troubleshooting work
# type a command — try help, or press ⌘K
Portrait of K M Sadman Akib

K M Sadman Akib

@akib1295

status
available
role
Sr. Cloud Support · xCloud
base
Bangladesh · UTC+6
local
--:--:-- UTC+6
View Projects Contact Resume
# wordpress-hosting # linux-servers # cloud-infrastructure # ai-automation # technical-support
// 01 · about

About

about.md

I'm a Senior Cloud Support Engineer at xCloud with a Computer Science and Engineering background from AIUB. My work focuses on WordPress hosting, Linux server troubleshooting, DNS and SSL issues, migrations, backups, server performance, and customer-facing technical communication. I'm also interested in AI-assisted automation for support workflows, debugging, and documentation.

I enjoy turning complex production issues into clear explanations, practical fixes, and structured escalation notes.

whoami json
role
Senior Cloud Support Engineer
company
xCloud
location
Bangladesh
timezone
UTC+6
handle
@akib1295
email
[email protected]
// 02 · skills

Services & Tooling

What's running day to day — grouped like services on a healthy box.

systemctl status wordpress 7 units

WordPress & Hosting

  • wordpress .service active
  • woocommerce .service active
  • wordpress-multisite .service active
  • wp-cli .service active
  • plugin-theme-troubleshooting .service active
  • cron-and-action-scheduler .service active
  • backups-and-migrations .service active
systemctl status linux 9 units

Linux & Server Administration

  • ubuntu .service active
  • ssh-sftp .service active
  • systemd .service active
  • cron .service active
  • nginx .service active
  • openlitespeed .service active
  • php-fpm-lsphp .service active
  • ufw .service active
  • fail2ban .service active
systemctl status database,-cache 8 units

Database, Cache & Performance

  • mysql .service active
  • mariadb .service active
  • redis .service active
  • object-cache-debugging .service active
  • cpu-ram-analysis .service active
  • disk-usage-investigation .service active
  • oom-troubleshooting .service active
  • server-load-analysis .service active
systemctl status dns,-ssl 11 units

DNS, SSL & Cloud

  • cloudflare .service active
  • dns-debugging .service active
  • ssl-certificate-issues .service active
  • redirect-troubleshooting .service active
  • cdn-proxy-debugging .service active
  • hetzner .service active
  • vultr .service active
  • digitalocean .service active
  • linode-akamai .service active
  • contabo .service active
  • racknerd .service active
systemctl status ai 7 units

AI & Automation

  • claude-code .service active
  • ai-workflow-design .service active
  • support-automation .service active
  • documentation-assistants .service active
  • api-mcp-concepts .service active
  • debugging-assistants .service active
  • technical-writing-automation .service active
systemctl status communication 6 units

Communication

  • customer-facing-support-replies .service active
  • internal-escalations .service active
  • incident-summaries .service active
  • root-cause-explanations .service active
  • technical-documentation .service active
  • plain-english-debugging-reports .service active
// 03 · experience

Deployment Log

Roles and what shipped in each.

journalctl -u xcloud Current

Senior Cloud Support Engineer

xCloud · Remote / Bangladesh

  • Troubleshoot WordPress hosting, server, DNS, SSL, backup, migration, performance, and security issues.
  • Work with Linux servers, Nginx, OpenLiteSpeed, PHP, MySQL/MariaDB, Redis, Cloudflare, SSH, cron, and firewall rules.
  • Investigate production issues across different hosting providers and server environments.
  • Prepare clear customer-facing explanations, internal escalation notes, and incident summaries.
  • Help users understand complex technical problems in simple, actionable language.
  • Explore AI-assisted workflows for support automation, debugging, and documentation.
journalctl -u banglamark-group Around 7 months

Assistant Project Engineer

Banglamark Group

  • Supported technical and project-related operations.
  • Worked in a structured engineering environment.
  • Developed practical problem-solving, communication, and coordination experience.
// 04 · projects

Incident Case Files

Real troubleshooting work and AI-assisted concepts. Concepts are labelled as such — no fake launches.

INC-001 featured Concept

AI Automation / WordPress Hosting

AI Redis Inspector for WordPress Hosting

A read-only Redis object-cache inspection concept for WordPress hosting environments. It focuses on analyzing cache health, hit ratio, memory usage, bloated keys, transients, and object-cache behavior without flushing or modifying production data.

  • # redis
  • # wordpress
  • # object-cache
  • # ai-assistant
  • # hosting-support
INC-002 Concept

AI Documentation / Support Automation

xCloud Docs AI Assistant Concept

An AI-powered documentation assistant concept that helps users find relevant xCloud documentation, summarize answers, suggest next steps, and prepare support-friendly explanations.

  • # ai
  • # documentation
  • # support-automation
  • # claude-code
  • # knowledge-base
INC-003 Ongoing

Technical Support / Production Debugging

WordPress Hosting Troubleshooting

Hands-on troubleshooting across WordPress, WooCommerce, DNS, SSL, Cloudflare, PHP, Redis, MySQL/MariaDB, backups, cron, and server performance issues.

  • # wordpress
  • # woocommerce
  • # cloudflare
  • # php
  • # mysql
  • # redis
INC-004 Ongoing

Linux / Cloud Infrastructure

Server Performance & Incident Analysis

Investigation of CPU and RAM spikes, MariaDB restarts, Redis issues, disk usage, SSH brute-force noise, fail2ban blocks, uptime alerts, and server-level bottlenecks.

  • # linux
  • # ubuntu
  • # performance
  • # mariadb
  • # redis
  • # fail2ban
INC-005 Ongoing

Hosting Operations

Migration & Backup Debugging

Analysis of failed migrations, remote backup issues, SFTP/SSH storage provider problems, Backblaze B2 limits, database backup failures, and restore workflows.

  • # migration
  • # backup
  • # sftp
  • # ssh
  • # backblaze-b2
  • # wordpress
INC-006 Ongoing

Web Infrastructure

DNS, SSL & Cloudflare Debugging

Troubleshooting domain coverage mismatches, SSL certificate issues, redirect loops, Cloudflare proxy behavior, DNS resolver problems, and CDN-related errors.

  • # dns
  • # ssl
  • # cloudflare
  • # nginx
  • # hosting
// 05 · education

Education

Where the engineering fundamentals come from.

education.log

American International University-Bangladesh

BSc in Computer Science and Engineering

major: Software Engineering

// 06 · community

Background Processes

Participated in university activities, volunteering, teamwork, events, outreach, seminars, workshops, and student community initiatives.

ps aux | grep community 3 running
  • pid 1000 aiub-shomoy-club AIUB Shomoy Club
  • pid 1001 aiub-volunteer-unit AIUB Volunteer Unit
  • pid 1002 aiub-computer-club AIUB Computer Club
contact — bash

sadman@xcloud:~$ ./contact --hello

Let’s connect

Interested in WordPress hosting, cloud support, Linux troubleshooting, or AI-assisted support automation? Feel free to reach out.

sadman@xcloud:~$ ls ~/contacts/

sadman@xcloud:~$